Call Tracking Features and Pricing Structure
Pricing
|
Monthly Price – per Tracking Number |
$5.00 per month – per LOCAL number $7.00 per month – per TOLL FREE number |
|
Per minute charge for calls (within USA) |
7 CENTS per minute – LOCAL number 9 CENTS per minute – TOLL FREE number |
Features
|
TRACKING NUMBERS |
|
|
Local & Toll Free Numbers (area code depends on availability) |
Yes |
|
Call Recording (turn on/off) |
Yes |
|
Port Numbers From Another Carrier (only available in US – requires documentation) 1* |
Yes |
|
Track Online or Offline Sources of Calls |
Yes |
|
Create & Track Custom Sources |
Yes |
|
Dynamic Number Swapping on Website |
Yes |
|
Whisper plays to caller e.g. This call is being recorded |
Yes |
|
Source announcement whisper to Customer service rep |
Yes |
|
Schedule Call Receiving Numbers by Time of Day |
Yes |
|
Georoute incoming phone calls to multiple locations by caller zip or area code. (only available in US and Canada) 1 |
Yes |
|
IVR Menus 1* |
Yes |
1* It may cost extra for complex setup and number porting. It may take 4-6 weeks for number porting to complete.
|
CALL LOG |
|
|
Demographic Info for Each Caller (Generally, unavailable for international calls) |
Yes |
|
Tracking source for each caller |
Yes |
|
Keyword for caller |
Yes |
|
Playback recordings |
Yes |
|
Email Recordings to someone |
Yes |
|
Block Callers |
Yes |
|
Tag Calls |
Yes |
|
Add notes to calls |
Yes |
|
PPC Information (campaign, adgroup and match keyword) |
Yes |
|
REPORTING |
|
|
Calls by source report |
Yes |
|
Calls by day report |
Yes |
|
Calls by time of day report |
Yes |
|
Calls by map report |
Yes |
|
Calls by keyword report |
Yes |
|
Calls by referrer report |
Yes |
|
Calls by landing page |
Yes |
|
Email reports to someone (scheduled or one off) |
Yes |
|
PPC Reports (calls by campaign, adgroup) |
Yes |
|
CUSTOMIZE & INTEGRATION |
|
|
Google Analytics Integration |
Yes |
|
Adwords Integration |
Yes |
|
Optimizely Integration* |
Yes |
|
KISSmetrics Integration* |
Yes |
|
HubSpot Integration* |
Yes |
|
Salesforce Integration* |
Yes |
|
API Access* |
Yes |
|
WordPress Plug-In |
Yes |
* Extra charges will apply for CRM integrations. Proper versions of CRM software will be needed for proper integrations. Example: An enterprise plan will be required for proper SalesForce integration.
Billing
You will be billed at the end of each month for the actual usage, calculated at:
For LOCAL Number:
$4.00 per month – per LOCAL number AND $.060 per minute
For TOLL FREE Number:
$6.00 per month – per TOLL FREE number AND $.080 per minute
You are responsible for all charges for the calls made to your numbers. All incurred charges for the previous month must be paid in full at the beginning of each month. Your total amount will be billed in an invoice at the beginning of each month.
Numbers Ownership
You will own the numbers under your account. they will belong to you as long as you pay for them each month. You will be able to login into the system to see the actual numbers you own.
Tracking Numbers Cancellation and Porting
Numbers are easily released from an account. Numbers are paid for a 30 day period at a time. You will own them as long as you pay for them.
You can release numbers at any time, at which point, they are deactivated and placed into a cleaning period for other customers to use down the road.
You can port your numbers to another carrier. The winning carrier would initiate the port and we would release the number. This has to be done manually so you need to call us to get this done.
You would need to keep your numbers active with us until the port completes, and then you could cancel the account. Ports can be seamless so that there is no downtime on the number– but much of that is up to the winning carrier so whoever you would be moving the numbers to would be in charge of that process on their end.
This process, at times, may take 4-6 weeks to complete. You will be responsible for all charges during this number porting period.