Client Payment structure & Rules

Rockin Technology LLC bills on a monthly basis in a post payment structure. Payment on an invoice is due within 10-12 days on invoice date.

Overdue Invoices

A fee of 10% will be applied for all overdue payments.

After 30 days of non-payment, all work on the account will be stopped.

 
 
 

Call Tracking Features and Pricing Structure

Pricing

Monthly Price – per Tracking Number

$5.00 per month – per LOCAL number

$7.00 per month – per TOLL FREE number

Per minute charge for calls (within USA)

   8 CENTS per minute – LOCAL number

  10 CENTS per minute – TOLL FREE number

 

 

Features                                                           

TRACKING NUMBERS

 INCLUDED

Local & Toll Free Numbers (area code depends on availability)

Yes

Call Recording (turn on/off)

Yes

Port Numbers From Another Carrier (only available in US – requires documentation) 1*

Yes

Whisper plays to caller

e.g. This call is being recorded

Yes

Source announcement whisper to Customer service rep

Yes

Schedule Call Receiving Numbers by Time of Day

Yes

Georoute incoming phone calls to multiple

locations by caller zip or area code. (only available in US and Canada) 1

Yes

IVR Menus 1*

Yes

1* It will probably cost extra for complex setup and number porting. It may take 4-6 weeks for number porting to complete.

 

 

CALL LOG

INCLUDED

Demographic Info for Each Caller (Generally, unavailable for international calls)

Yes

Playback recordings

Yes

Email Recordings to someone

Yes

Block Callers

Yes

 

Billing

You will be billed at the end of each month for the actual usage, calculated at:

For LOCAL Number:

$5.00 per month – per LOCAL number AND $.070 per minute


For TOLL FREE Number:

$7.00 per month – per TOLL FREE number AND $.090 per minute

  

You are responsible for all charges for the calls made to your numbers. All incurred charges for the previous month must be paid in full at the beginning of each month. Your total amount will be billed in an invoice at the beginning of each month.


Numbers Ownership

You will own the numbers under your account. they will belong to you as long as you pay for them each month. A list of numbers you own can be provided at your request.


Tracking Numbers Cancellation and Porting

With us, numbers are easily released from an account. Numbers are paid for a 30 day period at a time. You will own them as long as you pay for them.

  

You can release numbers at any time, at which point, they are deactivated and placed into a cleaning period for other customers to use down the road.

  

You can port your numbers to another carrier. The winning carrier would initiate the port and we would release the number. This has to be done manually so you need to call us to get this done.

  

You would need to keep your numbers active with us until the port completes, and then you could cancel the account. Ports can be seamless so that there is no downtime on the number– but much of that is up to the winning carrier so whoever you would be moving the numbers to would be in charge of that process on their end.

This process, at times, may take 4-6 weeks to complete. You will be responsible for all charges during this number porting period.

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